Privacy policy

Privacy policy

Privacy Policy Cookies and Newsletter

We undertake to protect the privacy of our users in accordance with Art. 13 of Italian Legislative Decree No. 196/2003, „Privacy Code“ (Codice Privacy), and Art. 13 para. 1 of EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data (GDPR). In accordance with the aforementioned legislation, the processing will be based on the principles of fairness, lawfulness and transparency, while safeguarding your privacy and your rights.

DETAILED INFORMATION ON THE USE OF COOKIES

What are cookies?

Cookies are small text files used to improve website navigation. They allow the browser being used to save navigation settings such as language, display options, and so on.
Cookies are stored on the device used to make the use of the content easier, and can only be read by the website that created them.
When simply navigating the websites, no personal user data is collected. Cookies are not used to transmit personal information.

The Chesa Silva website uses the following cookies:

Technical cookies
These cookies are strictly necessary for you to navigate the website and use its features. Technical cookies are used that are strictly necessary for the operation and navigation of the website, as well as preference-saving cookies to optimise its use (e.g. language settings). Without cookies, certain features may not be accessible or may not function properly.

Performance cookies (third-party)
This website uses Google Analytics, a service provided by Google Inc., to collect statistical information about the use of the website, with the explicit aim of improving its performance and user-friendliness.
All information collected by these cookies is aggregated in an anonymised form and used exclusively to improve the functionality of the website.

Here you can find the privacy information from Google Inc. http://www.google.it/policies/privacy/

Profiling cookies (third-party)
Some cookies may also be used to display special offers that correspond to the preferences expressed during navigation, with the aim of improving the user experience and the user's shopping conditions.
The cookies used by us for profiling do not collect any information that can be used to personally identify the user visiting the website's pages.
The website uses profiling cookies in connection with the Google AdWords „remarketing“ function, which makes it possible to serve personalised advertisements within the Google Content Network based on the pages visited by users on the website. Third-party vendors, including Google, use cookies to serve ads based on users' previous visits to your website.
The information obtained merely allows the identification of the browser; it is in no way possible to identify the user.
How it works: Certain pages of the website contain a remarketing code that enables browser cookies to be read and configured so that, based on data regarding the visit to the website, it can be determined which type of advertisement is displayed to the user.
The created remarketing lists are stored on Google's servers, where all cookie IDs associated with the interests are saved.
Further information on the remarketing tool can be found at the following link: https://support.google.com/adwordspolicy/answer/143465?hl=it&ref_topic=3123080&rd=1

Social media cookies (third-party cookies)
The website integrates the most important social networks via scripts provided by them. These scripts can use cookies to facilitate the sharing of content on social networks or interaction with members and other users.
These types of cookies are managed by the various companies behind the respective social networks, which are each responsible for their own cookies.

You can view the published privacy policies via the links below:

Consent To give your consent to the processing of personal data and the use of all cookies, simply leave this privacy policy by closing the relevant page, continue navigating the website, or click on any element of the website. To refuse consent or configure cookie management differently, please follow the instructions in the following section.

Configuration of cookie management in the browser
Popular browsers allow you to change the settings for managing cookies. You can decide whether: the storing of cookies by websites is permitted, the storing of cookies is completely refused, or a decision is made on a case-by-case basis as to which cookies are accepted.

These settings vary depending on the browser used. Below you will find the information pages for the most common browsers:

Further information on the use of cookies by third-party services as well as further instructions on managing cookies in your browser can be found at the following address: http://youronlinechoices.eu.

If you configure your browser to reject cookies from this website, please note that some functions may not be available and access to certain areas may be restricted.

2. INFORMATION ABOUT THE COMMERCIAL MAILING SERVICE

The operator of the website https://chesasilva.ch may process some of your personal data (such as your e-mail address, etc.) in order to inform you about news on the website and promotions on offer. Naturally, every user can cancel their registration for these newsletter services at any time simply by clicking on the relevant link in any communication sent.

3. TYPES OF PROCESSED DATA

The data you provide via the options available on the website, namely the contact form, the newsletter, the booking system and the official email address provided on the website, will be processed for the purpose of providing tourist booking services and for handling requests for information or availability on the website: https://chesasilva.ch/ Apart from navigation data, users are free to provide the personal data requested in each case. However, failure to provide this data may make it impossible to provide the requested services.

4. NATURE OF DATA PROCESSING

Content and services are provided exclusively to individuals who consent to the processing of their personal data. Data processing is carried out using automated procedures, including the use of third-party tools, as well as manually and in accordance with procedures that guarantee the highest level of security and confidentiality. The usage rights to the collected data shall neither be transferred to third parties, nor shall the data be disseminated or transmitted abroad.

Processing can be carried out electronically or in paper form.
Special security measures are taken to prevent unlawful or incorrect use as well as unauthorised access to the data. However, we would point out that internet communication via e-mail can pass through various countries before reaching the recipients. Chesa Silva cannot accept responsibility for unauthorised access or the loss of personal information outside its sphere of control.

5. USE OF THE DATA

The data will be transmitted exclusively to the individuals or entities necessary for the fulfilment of the booking contract or the processing of your enquiries. Outside of this scope, no further transfer of data will take place.

6. DATA CONTROLLER AND DATA PROCESSOR

Mercole Silva GmbH, Via Munterots 1 – 7513 Silvaplana – Switzerland, E-Mail reservation@chesasilva.ch

7. RIGHTS OF THE DATA SUBJECT

You may exercise your rights against the data controller at any time in accordance with Article 7 of Italian Legislative Decree No. 196/2003 and Article 15 of the GDPR. For your convenience, we have reproduced these in full at the bottom of the page.

a) Minors (Art. 8 GDPR)
The controller's website and services are not directed at persons under the age of 16, and the controller does not knowingly collect personal data from minors. The processing of personal data of a minor is lawful if the minor is at least 16 years old. If the minor is younger than 16 years old, such processing is lawful only if and to the extent that consent is given or authorised by the holder of parental responsibility.
Should information regarding minors be collected by mistake, the data controller shall delete it without delay.

8. DATA PROTECTION ON OTHER WEBSITES LINKED TO THE WEBSITE

SmartPMS The website uses a booking system, which is required to check availability and enable an independent enquiry or calculation of the desired services. The booking system is used via the domain name chesasilva.bookpage.io. This domain is linked to the Google Analytics account of the website https://chesasilva.ch and uses the same cookies that the user has already consented to when navigating the website https://chesasilva.ch.

LEGISLATIVE DECREE NO. 196/2003
Art. 7 – Right of access to personal data and other rights

The data subject has the right to obtain confirmation as to whether or not personal data concerning them exist, even if they have not yet been registered, and their communication in an intelligible form.
The data subject has the right to obtain the following information:
a) the origin of the personal data;
b) the purposes and modalities of the processing;
c) the applied logic in the case of processing by means of electronic instruments;
d) the identification data of the controller, the processors and the representative designated pursuant to Article 5(2);
e) the persons or categories of persons to whom the personal data may be disclosed or who may become aware of it in their capacity as designated representative in the territory of the State, as processor or as persons in charge.
The data subject has the right to request the following:
a) the updating, rectification or, if there is a corresponding interest, supplementation of the data;
b) the erasure, anonymisation or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which they were collected or otherwise processed;
c) confirmation that the operations referred to in points (a) and (b) have been notified to all parties to whom the data were disclosed or disseminated, unless this obligation proves impossible or involves a disproportionate effort compared to the right to be protected.
The data subject has the right to object, in whole or in part:
a) on legitimate grounds relating to the processing of personal data concerning them, even if these are relevant to the purpose of the collection;
b) the processing of personal data concerning them for the purpose of sending advertising material or direct sales, or for carrying out market research or commercial communication.

EU REGULATION 2016/679 (GDPR)
Art. 15 – Right of access by the data subject

The data subject shall have the right to obtain from the controller confirmation as to whether or not personal data concerning them are being processed, and, where that is the case, access to the personal data and the following information:
a) the purposes of processing;
b) the categories of personal data being processed;
c) the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations;
(d) where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
e) the existence of a right to rectification or erasure of personal data concerning them or to restriction of processing by the controller or a right to object to such processing;
f) the right to lodge a complaint with a supervisory authority;
g) where the personal data have not been obtained from the data subject, any available information as to their source;
h) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject
The data subject also has the rights pursuant to Articles 16 to 21 of the GDPR (right to rectification, right to erasure or to be forgotten, right to restriction of processing, right to data portability, right to object) as well as the right to lodge a complaint with the competent data protection supervisory authority.

EXERCISE OF RIGHTS
The application can be submitted by registered post, fax or email to Mercole Silva GmbH – Via Munterots 1 – 7513 Silvaplana – Switzerland – Tel. +41 0818386100, email: reservation@chesasilva.ch.

Chesa Silva reserves the right to modify or supplement this privacy policy at any time, in particular due to the entry into force of new relevant legislation. In this case, the changes shall take effect 15 days after their publication on the website.